WARRANTY

OCCSI- CP-Elite WARRANTY and RETURNED MERCHANDISE POLICY Rev. 12/07

TERMS AND CONDITIONS:

1. Acceptance of this invoice is acceptance of the terms and conditions printed on the front and back of this invoice.
2. Prices and availability are subject to change without notice. Computer bids and quotations are only good for 7 (seven) days from date issued.
3. This agreement shall be deemed to have been made in, and shall be interpreted in accordance with, the internal laws of the state of Missouri.
Buyer agrees that any and all disputes arising from this invoice shall be subject to the jurisdiction of the St. Charles County court and Buyer waives any and all other applicable jurisdictions. Buyer agrees to waive trial by jury.

PAYMENTS TERMS:

1. Buyer shall pay the invoice according to the terms printed on the invoice in United States dollars. Invoices not paid according to terms may be charged a late fee at the rate of twenty-nine (29) percent per month (or such lower rate as may be the maximum allowable by law), on the unpaid balance. CP-Elite may refuse to ship any products or refuse any and all warranty work if the Buyer is delinquent in payment heretofore mentioned.
2. There is a $35.00 Service Charge each time a bad check is returned by your bank.
3. Buyer shall pay to CP-Elite the amount of each invoice in accordance with the terms of such invoice and upon remittance shall not make any deductions from, or offsets against said invoice amount for any purpose whatsoever unless a valid credit memo has been issued to the Buyer by CP-Elite. All requests for credit must be submitted in writing including appropriate documentation. CP-Elite will respond to all claims within sixty (60) days of receipt and will Issue credit at its discretion. In the event that the entire claim or any portion thereof is determined not to be valid and a credit in full or in part will not be granted the reasons will be documented in writing and submitted to Buyer. Claims for disputed items must be submitted within thirty (30) days of invoice date.
4. Buyer shall pay any and all applicable sales, customs, duty, use, value added, or excise taxes, or amount legally levied in lieu thereof imposed under the authority of a Federal, State, Foreign, or Local taxing jurisdiction, so long as these taxes are billed as a separate item on each invoice, or Buyer shall CP-Elite, with appropriate exemption certificate.
5. CP-Elite remains the sole lien holder on any and all products sold by CP-Elite no other claim supersedes CP-Elite claim, until such time as the invoice amount and any applicable late charges or fees are paid in full.
6. All hardware and software products remain the property of CP-Elite, if a dispute arises with respect to this invoice.

SHIPMENT & DELIVERY:

1. All shipments will be mad F.O.B. CP-Elite shipping point. In the absence of specific instructions, CP-Elite will select carrier.
Title to the material shall pass to the Buyer upon delivery thereof by CP-Elite to the carrier or delivery service. Thereupon the Buyer shall be responsible therefore. Any risk of loss or damages to products shall be passed to freight carrier, Purchaser, or Purchaser's Agent at FOB point. Products held for Buyer, or stored for Buyer, shall be at the risk and expense of Buyer. Claims against CP-Elite for shortages must be made in writing within ten (10) days after arrival of shipment. CP-Elite is not required to notify Buyer of the shipment.
2. Shipping dates are approximate. If conditions arise which prevent compliance with delivery schedules, CP-Elite shall not be liable for any damage or penalty for delay in delivery, or for failure to give notice of delay, and such delay shall not be liable for any damage or penalty for delay in delivery, or for failure to give notice of delay, and such delay shall not constitute grounds for cancellation. Without limiting the generality of the foregoing, CP-Elite shall not be liable for delay by reason of inability, due to causes beyond its reasonable control, to obtain the necessary labor, materials or manufacturing facilities, or for delay due to the elements, acts of God, acts of the Purchaser, acts of nonperformance of suppliers, acts of civil or Military authorities, priorities, fires, floods, epidemics, quarantine restrictions, war, riot, strikes, differences with workmen, accidents to machinery, delays in transportation or any other causes beyond the control of CP-Elite whether or not similar to the foregoing. In such event, delivery dates shall be deemed extended for a period equal to such delay.
3. Unless otherwise specified, prices quoted herein include normal packaging. If Buyer requires special packaging, an additional charge will be made.

WARRANTY:

All HARDWARE products have a one (1) year depot warranty starting the date of purchase on the invoice with the following exceptions:
a. CP-Elite manufactured computers carry a three (3) year warranty on components unless seals are broken.
b. CPU's, Memory Chips, Mice, and Keyboards carry a thirty (30) day manufactures' warranty and are not refundable under any circumstances.
c. When buying a full system exclude line (1 ,b).
d. INVOICE MUST ACCOMPANY ANY PRODUCT FOR WARRANTY SERVICE. NO INVOICE, NO WARRANTY.
e. Products purchased from but not installed by CP-Elite will be charged a service fee before warranty exchange or repair.
Damage or defects caused by Buyers or Buyer's agent improper use or installation voids the warranty.
All repairs are estimated to be completed within two (2) to twenty (20) business days. Emergency repairs or 'While you wait" service is available at a rate of $125.00 per hour with a two (2) hour minimum, regardless of warranty status.
Damages caused by acts of God (Fire, Flood, Lightning, Power Surges), or by acts of the United States Government or any other government, recognized or not, or the other causes beyond its control, 0/Var, Embargo, Police Action, Labor Dispute) are not covered under warranty.
Software problems ARE NOT covered under warranty, and are subject to service charges. Software technical support is provided through the manufacturer. Technical support on software through CP-Elite is subject to a service charge.
Printing or printer problems are not covered under warranty, and are subject to service charges. Printer technical support and warranty work is provided through the manufacturer. Technical support on printers through CP-Elite is subject to a service charge.
CP-ELITE IS NOT RESPONSIBLE FOR ANY BUYER'S DATA. IT IS THE SOLE RESPONSIBILITY TO MAKE DATA BACKUPS BEFORE SERVICE BEGINS.
Warranty is limited to defective hardware only. Problems caused by improper installation of software, utility programs such as, but not limited to, Norton or Stacker, are subject to a service charge.
Any computer or computer components not picked up after thirty (30) days from invoice date, or considered abandoned, becomes the property of CP-Elite.
10. Due to changing technology, if OEM part is unavailable the Buyer will be responsible for the difference in cost of new replacement part.

RETURNS:

1. Returns will be accepted ONLY up to thirty (30) days from the date of invoice, an only on products with NO physical damage. CP-Elite retains the right to inspect all hardware and software for damage prior to return.
2. All product returns are estimated to be completed within two (2) to ten (10) business days. Buyer accounts will be credited in the manner paid, checks will be issued for cash received.
3. All products returned must have ORIGINAL INVOICE, ALL ORIGINAL PACKAGING, DOCUMENTATION, MATERIALS, AND DISKS, to be considered for RMA or refund.
4. Any returned item that does not have all disks, documentation, packaging, or any other part of #3 above will be subject to a 20% restocking fee.
5. Any special order item or product ordered for the Buyer is not returnable or refundable under ANY circumstances. Special order product problems are not covered under warranty, and are subject to service charges. Special order items, technical support and warranty work is provided through the manufacturer.
6. NO REFUNDS or RETURNS on CPUs, SIMMs, DIMMs, Printers, Cases, Cables, Laptops, Notebooks, Software, Labor charges, Service charges, and Delivery charges. "Clearance Without Warranty" and "As-Is" merchandise is NOT returnable for refund or exchange. All memory products MUST have the original white or orange sticker on it in order to be considered for return or RMA. No sticker, no return permitted, and the warranty is voided.
7. Refunds will be issued on hardware up to seven (7) days form date on the invoice. After seven (7) days, credit will be issued.
8. Any credits issued that have not been used or applied within ninety (90) days are forfeited.
9. Software is exchanged for same title only and cannot be returned. Software exchanges will be issued no later than seven (7) days after original purchase date on the invoice.

OTHER POLICIES:

1. CP-Elite retains the right to refuse service or sale of any goods or services to any person, persons, or corporation.
2. No variation in the terms, conditions, prices, quality, quantity, or specifications of this invoice is accepted without the written consent of CP-Elite.
3. CP-Elite is not responsible for expenses, fees, or other costs incurred by Buyers as a result of defective or incompatible products. CP-Elite reserves the right to correct clerical or stenographic errors or omissions.
4. Notwithstanding any inconsistent or additional terms which may be contained in any purchase order or any of the Buyer's other forms or documents, CP-Elite. Buyer Acknowledgements as an acceptance is expressly conditioned upon Buyer's agreement to the terms and conditions herein and on the front side hereof.
5. Any portion of this policy that is found in a court of law or any other legal ruling to be invalid does not invalidate the rest of this agreement. The remainder of the agreement will remain in full force and effect.
6. CP-Elite makes no guarantees or warranties, expressed or implied, about Operating system compatibility with any of the products or software sold. The Buyer assumes ALL risk of Operating system compatibility problems and agrees to hold CP-Elite harmless and will indemnify CP-Elite form all costs, expenses, and fees, whether reasonable or not. Buyer agrees that all Operating system compatibility issues are the sole responsibility of the respective hardware and software manufactures.
7. The provisions hereon and on accompanying papers, if any, constitute all the terms and conditions agreed upon by the parties and shall replace and supersede any provision on the face and reverse side of the Purchase Order or any attachment thereto, or any prior general agreement inconsistent with the provisions hereof. The provisions hereof shall not be modified by any usage of trade, or any course of prior dealings or acquiescence in any course of performance.
8. This agreement is complete in itself, and shall be binding upon the successors and assigns of both parties. I have read and fully understand and accept the foregoing terms and conditions contained on the front and back of this invoice, signed or unsigned, I accept the terms and conditions on the front and back of this invoice.